Shipping policy

Order Processing

Orders are typically processed within 3–5 business days after payment is confirmed. Business days do not include weekends or public holidays.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

For orders shipped to the United States, estimated transit time is 8–15 business days after the order has been processed.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather, peak seasons, or other circumstances outside our control.

Shipping Cost

We currently offer free standard shipping to eligible addresses in the United States.

Tracking

Tracking information will be provided once your order enters the shipping network. Please allow some time for tracking updates to appear after shipment.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you need to make a change, contact us as soon as possible at support@alongami.com. We cannot guarantee that address changes can be made after an order has entered processing.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@alongami.com and we will help investigate the shipment with the carrier.

Questions

If you have any questions about shipping or delivery, please contact us at:

support@alongami.com