Refund policy

Return & Refund Policy

We accept return requests within 30 days of delivery.

To start a return, please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Items must be unused, in their original condition, and in the original packaging.

For returns due to change of mind, incorrect selection, or other non-defective reasons, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the return is due to our error.

If your item arrives damaged, defective, or incorrect, please contact us with photos or videos of the issue. Depending on the circumstances, we may offer a replacement, a full or partial refund, or a refund without requiring the item to be returned.

For certain low-value items, we may determine that returning the product is not economically practical and may issue a refund without requiring a return.

Once your return request is approved, we will provide the appropriate return instructions and return address. Please do not send products back to the original shipping address unless instructed.

Approved refunds will be issued to the original payment method. Once a refund is processed, please allow 5–10 business days for it to appear on your account, depending on your bank or payment provider.

This policy does not limit any rights you may have under applicable law.

For return requests, please contact us at: support@alongami.com