Privacy policy
Alongami operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Alongami is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting us, such as when submitting a customer support inquiry.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
- From our service providers, including when they provide technology, payment, fulfillment, analytics, customer support, or other services on our behalf.
- From our business partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, including processing payments, fulfilling orders, arranging shipping, processing returns and exchanges, managing customer accounts, remembering preferences, providing product recommendations, and improving the shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or other permitted means, and displaying advertisements based on your interactions with our Services, where permitted by applicable law.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our business, customers, and Services.
Communicating with You
We use your personal information to provide customer support, respond to inquiries, communicate about your orders, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws and regulations, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our legal rights.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.
Such circumstances may include:
- With Shopify, vendors, fulfillment providers, shipping carriers, payment processors, IT providers, analytics providers, customer support providers, cloud service providers, and other service providers that perform services on our behalf.
- With business and marketing partners that help us provide marketing services or advertising, where permitted by applicable law.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as when information must be shared with a shipping carrier to deliver your order.
- With affiliates or companies within our corporate group, if applicable.
- In connection with a business transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of assets.
- Where required to comply with applicable laws, regulations, legal processes, subpoenas, warrants, government requests, or to protect or defend our rights and the rights of others.
Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising or data sharing.
You may exercise applicable privacy choices here:
https://alongami.com/pages/data-sharing-opt-out
RELATIONSHIP WITH SHOPIFY
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information submitted through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than the country in which you reside.
We may also use Shopify features that incorporate information obtained from your interactions with our Store and with Shopify's services.
In certain circumstances, Shopify may be responsible for processing your personal information and responding to requests regarding such processing.
To learn more about how Shopify processes personal information, you may review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify's Privacy Portal:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to websites or services not controlled by Alongami, you should review their privacy policies, security practices, and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.
Information you share publicly or through third-party platforms may also be visible to other users or third parties.
The inclusion of a third-party link does not necessarily imply endorsement of that third party, its website, services, or content.
CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in the jurisdiction where they reside.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures designed to protect personal information.
However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute or "perfect" security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
The length of time we retain personal information depends on several factors, including whether the information is needed to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances as provided by applicable law.
Right to Access or Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right of Portability
You may have the right to receive a copy of certain personal information we hold about you or request that it be transferred to another party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.
You may exercise applicable privacy choices here:
https://alongami.com/pages/data-sharing-opt-out
If you visit our website with a recognized Global Privacy Control preference enabled, we may treat that signal as an opt-out request where required by applicable law.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
Other than recognized privacy preference signals required by applicable law, we may not respond to other "Do Not Track" signals sent by browsers or devices.
Managing Communication Preferences
If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link included in the email.
Even if you unsubscribe from promotional communications, we may still send non-promotional communications related to your account, orders, transactions, customer service requests, or other necessary business matters.
EXERCISING YOUR PRIVACY RIGHTS
You may exercise applicable privacy rights by using the options made available through our Services or by contacting us using the contact information provided below.
We may need to verify your identity before processing a request, as permitted or required by applicable law.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
COMPLAINTS
If you have concerns or complaints regarding how we process your personal information, please contact us using the contact information provided below.
Depending on where you live, you may have the right to appeal a decision regarding your privacy request or submit a complaint to an applicable data protection authority.
INTERNATIONAL TRANSFERS
We may transfer, store, and process personal information outside the country in which you reside.
Where required by applicable law, we rely on recognized legal mechanisms for international data transfers.
If personal information is transferred outside the European Economic Area or United Kingdom, where applicable, we may rely on mechanisms such as the European Commission's Standard Contractual Clauses, UK-approved transfer mechanisms, adequacy decisions, or other legally recognized safeguards.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, Services, legal requirements, regulatory requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date.
Where required by applicable law, we will provide additional notice regarding material changes.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us at:
Email:
support@alongami.com